ChamberLink February 2012 : Page 15

February 2012 • ChamberLink 15 Business BRIEFS Virginia Com-merce Bank proud-ly announces the appointment of Mark S. Merrill as Executive Vice President, Chief Financial Officer (CFO), effective this month. Mr. Merrill will be also be Chief Finan-cial Officer for the holding company, Virginia Com-merce Bancorp, Inc. and will serve mark S. merril as Principal Account-ing Officer for both the Bank and the Company. Mr. Merrill joins the VCB with extensive experience in the financial services and accounting industries, and cur-rently serves as executive vice president and CFO for Tower Bancorp, Inc., in Harrisburg, PA. Prior to joining Tower, Mr. Merrill served as Vice President of Accounting Policy and Financial Controls for Waypoint Financial Corp. and Waypoint Bank and as a Senior Associate in the financial services practice of PricewaterhouseCoopers LLP Mr. Merrill will assume his new position with Virginia Commerce Bank from Wilmer L. Tinley, Jr., who came VCB appoints chief financial officers out of retirement to ably serve as the interim CFO after the untimely passing earlier in the year of the VCB’s longstanding CFO, Bill Beauchesne. Mr. Merrill will join the Bank after the merger of Tower Bancorp, Inc. with Susquehanna Bancshares, Inc., which is scheduled for completion on Feb. 17. “I look forward to being part of the executive manage-ment team at Virginia Commerce Bank,” Mr. Merrill said. “The bank has a legacy of success in what is arguably the strongest market in the nation. My wife and two sons are excited to move to Northern Virginia and I look forward to working with management to continue to drive the Bank’s strong performance.” “The Board and executive management are delighted to welcome Mark to our team. We will benefit from his impressive accounting and financial services background, diverse strategic planning experience and strong leader-ship skills as we continue our progress toward $3 billion in assets and beyond,” said Peter A. Converse, president and CEO. Mr. Merrill earned his Bachelor of Science in Account-ing from Elizabethtown College. He is a Certified Public Accountant, a member of the American Institute of Cer-tified Public Accountants and the Pennsylvania Institute of Certified Public Accountants and currently serves as a member of the Board of Directors for the Central Penn-sylvania Food Bank. For further information please visit our website at www. VCBonline.com. Hilldrup names Eric Delgado Director of Business Development Hilldrup Companies, has hired Eric Delgado as Director of Business Development for its Northeast mar-kets. Mr. Delgado is a proven business development professional as evidenced by his awards and designations earned at previous positions. Most recently he was Business Development Man-ager for Corporate Synergies Group, a health insurance broker based in Mt. Laurel, N.J. In that position he won Corporate Synergies’ Business Development All-Star Award. Mr. Delgado also achieved eric Delgado the prestigious 50&4 Club for exceed-ing corporate goals while working as a residential sales representative for ADT Security Services in Philadelphia. His responsibilities with Hilldrup include corporate sales in the follow-ing Hilldrup markets: Northern Virginia, Washington, D.C., Baltimore, Wilmington, Philadelphia, New Jersey and New York. Mr. Delgado holds a B.A. in Mass Media & Communications from LaSalle University. He recently relocated from Haddonfield, N.J. to the Fredericksburg area. “Eric has a proven track record in successful sales in his previous positions and we’re happy to have him on the corporate office team. His market knowl-edge of the Northeast will be an important asset to Hilldrup,” said Jackie Goodman, Hilldrup Senior Vice President, and Client Services. For more information visit www.hilldrup.com. Joshua Johnson joins Hilldrup as Account Manager Hilldrup Companies, one of the na-tion’s leading United Van Lines agents, is pleased to announce the hiring of Joshua Johnson as an Account Manag-er. He is working in the Stafford-based corporate office. Mr. Johnson works with major national accounts, acting as a liaison between senior management, sales staff, the customer service team and each account. As a professional in the golf industry for the past 13 years, he has established a strong foundation of exceptional customer service. He was formerly assistant golf professional at Freder-icksburg Country Club and served as the golf professional or director of golf operations for several other clubs in the Mid-Atlantic. Mr. Johnson has competed professionally on mini golf tours and was an onboard golf profes-sional for Carnival Cruise Lines. He attended Waldorf College and is currently completing a degree in business logistics at Albany Technical College. He lives in Stafford with his wife and two children. Throughout his career, he has been active in charity events and golf tournaments, YMCA, Families of the Wounded, Chamber of Commerce, Boy and Girl Scouts. “We are pleased to have someone with such a strong record of customer service join the Hilldrup team,” said Onie Girton, vice president, Account Management. “We feel he will be a Two Hilldrup packers honored by United Van Lines concern about the custom-Two packers from Hill-er,” Mr. McClure said at the drup Companies have been awards presentation. Even awarded the first United Van with multiple distractions, Lines Customer Hero Awards “their only concern was their for their exceptional commit-customer.” ment to customer service. Mr. Ruiz and Ms. Porti-Ronald Ruiz and Ruth Por-llo, who are married, have tillo received the awards at been employed as packers United’s annual convention for Hilldrup for more than in Orlando. nine years. They say the key The awards were presented to their success is respecting by United CEO Richard H. the customer and always McClure. meeting the customer’s ex-Mr. Ruiz and Ms. Portillo pectations. had already achieved “celebri-ruth Portillo & ronald ruiz “Last impressions are the ty” status earlier this year when they were featured in the CBS reality series “Undercover most important. We end the day with a final walkthrough Boss.” In that episode Mr. McClure posed incognito as a at the customer’s home with a smile and ask the customer if everything is to their liking. We always want a “five” (on packer-trainee under the couple’s guidance. “When I pretended to be an inexperienced packer and a five-point scale), Ms. Portillo said. “When you respect worked for a day with Ronald and Ruth at a home in the customers and their possessions, you are showing you Stafford, I was so impressed with how much they cared really care.” For more information visit www.hilldrup.com. about getting their customer packed and their genuine Joshua Johnson great asset to our company.” Hilldrup Cos., a family-owned moving and storage company, was started in 1903 by R.G. Hilldrup. Today Hilldrup has grown to be one of the most successful United Van Lines agency groups. The company operates nine facilities in Maryland, Virginia, North Caro-lina, South Carolina, Georgia and Florida with its corporate office in Stafford. The company was named the top agent in 2010 for residential, national account and international services. For more information visit www.hilldrup.com. 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Business Briefs

VCB appoints chief financial officers Virginia Commerce Bank proudly announces the appointment of Mark S. Merrill as Executive Vice President, Chief Financial Officer (CFO), effective this month. Mr. Merrill will be also be Chief Financial Officer for the holding company, Virginia Commerce Bancorp, Inc. and will serve as Principal Accounting Officer for both the Bank and the Company. Mr. Merrill joins the VCB with extensive experience in the financial services and accounting industries, and currently serves as executive vice president and CFO for Tower Bancorp, Inc., in Harrisburg, PA. Prior to joining Tower, Mr. Merrill served as Vice President of Accounting Policy and Financial Controls for Waypoint Financial Corp. and Waypoint Bank and as a Senior Associate in the financial services practice of PricewaterhouseCoopers LLP Mr. Merrill will assume his new position with Virginia Commerce Bank from Wilmer L. Tinley, Jr., who came out of retirement to ably serve as the interim CFO after the untimely passing earlier in the year of the VCB’s longstanding CFO, Bill Beauchesne. Mr. Merrill will join the Bank after the merger of Tower Bancorp, Inc. with Susquehanna Bancshares, Inc., which is scheduled for completion on Feb. 17. “I look forward to being part of the executive management team at Virginia Commerce Bank,” Mr. Merrill said. “The bank has a legacy of success in what is arguably the strongest market in the nation. My wife and two sons are excited to move to Northern Virginia and I look forward to working with management to continue to drive the Bank’s strong performance.” “The Board and executive management are delighted to welcome Mark to our team. We will benefit from his impressive accounting and financial services background, diverse strategic planning experience and strong leadership skills as we continue our progress toward $3 billion in assets and beyond,” said Peter A. Converse, president and CEO. Mr. Merrill earned his Bachelor of Science in Accounting from Elizabethtown College. He is a Certified Public Accountant, a member of the American Institute of Certified Public Accountants and the Pennsylvania Institute of Certified Public Accountants and currently serves as a member of the Board of Directors for the Central Pennsylvania Food Bank. For further information please visit our website at www.VCBonline.com. Hilldrup Companies Hilldrup Companies, has hired Eric Delgado as Director of Business Development for its Northeast markets. Mr. Delgado is a proven business development professional as evidenced by his awards and designations earned at previous positions. Most recently he was Business Development Manager for Corporate Synergies Group, a health insurance broker based in Mt. Laurel, N.J. In that position he won Corporate Synergies’ Business Development All-Star Award. Mr. Delgado also achieved the prestigious 50&4 Club for exceeding corporate goals while working as a residential sales representative for ADT Security Services in Philadelphia. His responsibilities with Hilldrup include corporate sales in the following Hilldrup markets: Northern Virginia, Washington, D.C., Baltimore, Wilmington, Philadelphia, New Jersey and New York. Mr. Delgado holds a B.A. in Mass Media & Communications from LaSalle University. He recently relocated from Haddonfield, N.J. to the Fredericksburg area. “Eric has a proven track record in successful sales in his previous positions and we’re happy to have him on the corporate office team. His market knowledge of the Northeast will be an important asset to Hilldrup,” said Jackie Goodman, Hilldrup Senior Vice President, and Client Services. For more information visit www.hilldrup.com. Hilldrup Companies, one of the nation’s leading United Van Lines agents, is pleased to announce the hiring of Joshua Johnson as an Account Manager. He is working in the Stafford-based corporate office. Mr. Johnson works with major national accounts, acting as a liaison between senior management, sales staff, the customer service team and each account. As a professional in the golf industry for the past 13 years, he has established a strong foundation of exceptional customer service. He was formerly assistant golf professional at Fredericksburg Country Club and served as the golf professional or director of golf operations for several other clubs in the Mid-Atlantic. Mr. Johnson has competed professionally on mini golf tours and was an onboard golf professional for Carnival Cruise Lines. He attended Waldorf College and is currently completing a degree in business logistics at Albany Technical College. He lives in Stafford with his wife and two children. Throughout his career, he has been active in charity events and golf tournaments, YMCA, Families of the Wounded, Chamber of Commerce, Boy and Girl Scouts. “We are pleased to have someone with such a strong record of customer service join the Hilldrup team,” said Onie Girton, vice president, Account Management. “We feel he will be a great asset to our company.” Hilldrup Cos., a family-owned moving and storage company, was started in 1903 by R.G. Hilldrup. Today Hilldrup has grown to be one of the most successful United Van Lines agency groups. The company operates nine facilities in Maryland, Virginia, North Carolina, South Carolina, Georgia and Florida with its corporate office in Stafford. The company was named the top agent in 2010 for residential, national account and international services. For more information visit www.hilldrup.com. Two packers from Hilldrup Companies have been awarded the first United Van Lines Customer Hero Awards for their exceptional commitment to customer service. Ronald Ruiz and Ruth Portillo received the awards at United’s annual convention in Orlando. The awards were presented by United CEO Richard H. McClure. Mr. Ruiz and Ms. Portillo had already achieved “celebrity” status earlier this year when they were featured in the CBS reality series “Undercover Boss.” In that episode Mr. McClure posed incognito as a packer-trainee under the couple’s guidance. “When I pretended to be an inexperienced packer and worked for a day with Ronald and Ruth at a home in Stafford, I was so impressed with how much they cared about getting their customer packed and their genuine concern about the customer,” Mr. McClure said at the awards presentation. Even with multiple distractions, “their only concern was their customer.” Mr. Ruiz and Ms. Portillo, who are married, have been employed as packers for Hilldrup for more than nine years. They say the key to their success is respecting the customer and always meeting the customer’s expectations. “Last impressions are the most important. We end the day with a final walkthrough at the customer’s home with a smile and ask the customer if everything is to their liking. We always want a “five” (on a five-point scale), Ms. Portillo said. “When you respect the customers and their possessions, you are showing you really care.” For more information visit www.hilldrup.com.

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