SkillsUSA Champions - Fall 2013 : Page 24

toolbox Find Your Way Through Black, White and Gray A customer calls a small company’s owner, Eli, to complain about bad service. Eli offers his apologies, but the customer, who does a lot of business with the company, doesn’t listen. She threat-ens to take her business elsewhere if Eli doesn’t fire the employee, who happens to be Eli’s close friend. In talking with the customer, Eli understands why his friend might’ve lost patience with her. As a class, split into groups and discuss how Eli should handle this situation. Try to come up with a group consensus. Return as a full class and share your responses. Was it tough finding the right answer? Is there a right answer? The above scenario comes from SkillsUSA’s RESOLUTE: Ethics at Work card set, which offers a host of similar situations students can use to prepare for the complex ethical dilemmas they’ll face in the workforce. For details, visit: www. . • Ethics is knowing the difference between what you have a right to do and what is right to do. — P otter S tewArt Find the photo, win a prize Congratulations to last issue’s winners: Samuel Steiner of Philadelphia and Frances Hewell of Gray, Ga. No, the picture on the left isn’t abstract art. It’s actually a distorted part of another photo in this issue. Find the original photo and send us the page number where it appears to win a SkillsUSA sport duffel bag (first prize) or travel mug (second prize). To enter, email your answer, name, address and phone number to: (include “Photo Contest” in the subject line). Or, send to: SkillsUSA Photo Contest, 14001 SkillsUSA Way, Leesburg, VA 20176. One first-and one second-prize winner will be drawn at random from the correct entries. Entries must be received by Nov. 15. • 24 SkillsUSA Champions Fall 2013 Photo: Lloyd Wolf

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